I have previously used the old Claims Website to review my claims. Can I use the same User ID and Password on the new Claims Website?

Yes, if you are the employee or retiree who is enrolled in MUST.  (Note: If the User ID or Password that you used on the old Claims Website contained any lowercase letters, those have been converted to capital letters.)

If you are the enrolled spouse of the employee/retiree or a dependent age 18 or older, your User ID and Password have not been retained. On the Login screen, click the "Register New User" icon and follow the instructions.

I have never used the Claims Website before. How do I get started?

Click the "Claims Website" link on the left side of this page. Then click the "Register New User" icon on the Login page, and follow the instructions. You'll need to enter your MUST participant ID number and other information to verify your identity.

If you need help accessing the Claims Website, call the Claims Administration number: (800) 437-8500.

What features are available on the new Claims Website?

The new website includes an easy-to-use menu. Some of its features are illustrated below.

Tell me more about viewing my claims.

When you select "Claims History" from the menu, you will be asked to enter a starting date. All claims from that date forward will be displayed.

You can click the blue arrow to the left of each claim to see a little more detail about it. In the example below, the user has expanded the 05/06/2006 claim:

Can I see my Explanation of Benefits (EOB) forms online?

Yes!  When viewing your claims on the Claims Website, click the blue claim number to view or print the EOB for that claim. (You will still receive EOBs in the mail, but now you can view them online as well.)

The Document Library menu includes tips on how to read your EOB form.

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